Privacy Policy

Last Updated: September 26, 2025.

This Privacy Policy (the “Policy”) describes how Abba HVAC Inc (“Abba HVAC,” “Company,” “we,” “us,” or “our”), a Texas corporation providing heating, ventilation, and air conditioning (HVAC) services, including emergency repairs, maintenance, installations, energy audits, and complementary electrical and plumbing services, collects, uses, discloses, and protects personal information. This Policy applies to information we collect through our website located at abbahvac.com (the “Website”), our customer relationship management (CRM) system (Jobber), phone calls, text messages (SMS/MMS), emails, in-person interactions, and any other channels related to our services in Austin, Texas, and surrounding Central Texas areas, with plans for national expansion.  

We are committed to protecting your privacy and handling your personal information responsibly, in compliance with applicable laws, including the Texas Data Privacy and Security Act (to the extent applicable), federal regulations such as the Telephone Consumer Protection Act (TCPA), and industry standards like the CTIA Messaging Principles & Best Practices for SMS programs. By using our Website or services, you consent to the practices described in this Policy. If you do not agree, please do not use our Website or services.  

This Policy is divided into sections for customers (individuals seeking or receiving our HVAC services) and technicians/applicants (individuals applying for or providing subcontracted services). We maintain separate practices for these groups to ensure targeted protection of information.  

  1. INFORMATION WE COLLECT. We collect different types of information depending on whether you are a customer or a technician/applicant.  

For Customers:

  1. Personal Information:Name, email address, phone number (including mobile numbers for SMS communications), physical address (including service location), payment information (e.g., credit card details processed through secure third-party providers), and details about your HVAC system or service needs (e.g., equipment type, issue description).
  2. Usage and Device Information:IP address, browser type, device identifiers, operating system, pages viewed, time spent on the Website, and referral sources. This may be collected automatically through cookies and similar technologies (see Section 5 below). 
  3. Service-Related Information:Records of service requests, appointment details, maintenance history, energy audit results, and communications (e.g., call recordings for quality assurance, with notice provided).
  4. Location Information:Approximate location based on IP address or provided service address to determine service availability in our coverage areas (e.g., Westlake Hills, Tarrytown, Barton Creek).  

For Technicians/Applicants (including Subcontractors):

  1. Personal Information:Name, email address, phone number, physical address, age (for verification purposes), professional qualifications, licenses (e.g., Texas HVAC contractor license under Texas Occupations Code Chapter 1302), certifications (e.g., EPA, NATE), work history, and references.  
  2. Sensitive Information:Background check results (if required), driver’s license or motor vehicle records (for fleet policy compliance), and insurance details (e.g., proof of workers’ compensation or alternatives).  
  3. Performance Data:Job performance records, safety compliance acknowledgments, and any incident reports.  

We do not knowingly collect sensitive personal information (e.g., health data, financial account details beyond payments) unless necessary for service delivery and with your explicit consent.  

  1. HOW WE COLLECT INFORMATION
    1. Directly from You: When you submit forms on our Website (e.g., “Schedule Service”), call or text us at (737) 210-3999, email us, or provide information during in-person consultations or service visits. 
    2. Automatically: Through cookies, web beacons, and similar technologies when you visit our Website (see Section 5). We use Jobber (our CRM) to record service interactions.
    3. From Third Parties: From service providers (e.g., payment processors, background check vendors), partners (e.g., influencers providing barter products), or public sources (e.g., license verification databases).
    4. SMS Opt-In:If you text us or opt-in to SMS communications (e.g., for appointment reminders), we collect your mobile number and consent details.  
  2. HOW WE USE YOUR INFORMATION. We use your information to operate our Business efficiently and provide high-quality services, aligning with our brand promise of “Dad-level care. Professional-grade service.”
    1. For Customers:
      1. To schedule, confirm, and provide services (e.g., dispatching technicians to your address).
      2. To communicate with you, including sending appointment reminders, service updates, and promotional offers (with your consent).
      3. To process payments and maintain billing records.
      4. To improve our services, Website, and operations (e.g., analyzing usage patterns for better energy audits).
      5. To comply with legal obligations, such as maintaining records under Texas Department of Licensing and Regulation requirements.
      6. For security and fraud prevention (e.g., verifying identities for emergency services). 
    2. For Technicians/Applicants:
      1. To evaluate applications, conduct background checks, and onboard subcontractors.
      2. To assign jobs, track performance, and ensure compliance with safety policies and fleet rules (e.g., no mobile phone use while driving company vehicles).
      3. To maintain insurance and licensing records, as required for our comprehensive business insurance (covering general liability, commercial auto, workers’ compensation alternatives, etc.).
      4. To facilitate payments and manage vendor relationships.  
    3. We do not use your information for automated decision-making that produces legal effects. 
  3.  SHARING YOUR INFORMATION. We do not sell your personal information or share it for cross-context behavioral advertising. We share information only as necessary:
    1. With Service Providers: Such as Jobber (CRM), payment processors, background check companies, and insurance providers (e.g., RPS for our policy covering general liability up to $2,000,000 aggregate). These providers are contractually bound to use information only for our purposes and maintain confidentiality.
    2. For Legal Reasons: To comply with laws, respond to subpoenas, or protect our rights (e.g., in disputes under the Texas Deceptive Trade Practices Act).
    3. In Business Transfers: If we undergo a merger, acquisition, or sale (e.g., to private equity in 3-5 years), your information may be transferred as a business asset, subject to similar protections.
    4. With Affiliates/Partners: For operational purposes, such as influencer collaborations (e.g., barter products from Sasha’s partnerships), but only with your consent where required.  

For mobile information (e.g., phone numbers for SMS): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.  

  1. COOKIES AND SIMILAR TECHNOLOGIES: Our Website uses cookies and similar technologies (e.g., web beacons) managed by our developer to enhance user experience, analyze traffic, and remember preferences.
    1. Types of Cookies: Essential (for site functionality), analytics (e.g., Google Analytics for usage patterns), and performance (to improve loading times). We do not use advertising cookies.
    2. Your Choices: You can manage cookies through your browser settings. However, disabling essential cookies may limit Website functionality. For more details, see our Cookie Policy (linked on the Website). 
    3. Do Not Track: We honor browser “Do Not Track” signals where applicable.  
  2. SMS COMMUNICATIONS (A2P COMPLIANCE): If you opt-in to our SMS program (e.g., by texting us or providing your mobile number for alerts):
    1. We use your mobile number to transmit messages and respond to you, including with the help of service providers (e.g., carriers, aggregators) strictly to deliver messages. 
    2. Message frequency varies (up to [X] per month); message and data rates may apply from your carrier. 
    3. Reply STOP to opt-out at any time (we honor all reasonable revocation methods). Reply HELP for support. 
    4. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. 
    5. For security, we maintain reasonable safeguards and retain consent/opt-out logs (including timestamp, source, IP, and consent text) for at least [Insert Period, e.g., 5 years] or as required by law.  
    6. Link your Privacy Policy at the exact point of opt-in on our Website or forms.
  3. DATA SECURITY. We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for sensitive data (e.g., payment info) and access controls. However, no system is completely secure; we cannot guarantee absolute security. In the event of a breach, we will notify you as required by law (e.g., under Texas Business & Commerce Code §521.053).  
  4. DATA RETENTION. We retain personal information only as long as necessary for the purposes described (e.g., customer records for 7 years for tax purposes; technician logs for insurance compliance). After that, we securely delete or anonymize it, unless required to retain for legal reasons. 
  5. YOUR RIGHTS.
    1. Access and Correction: Request access to or correction of your information.
    2. Deletion: Request deletion, subject to legal retention requirements. 
    3. Opt-Out: From marketing communications or SMS (reply STOP).
    4. Non-Discrimination: We will not discriminate against you for exercising rights. To exercise rights, contact us at [Insert Email, e.g., privacy@abbahvac.com] or (737) 210-3999. We may verify your identity before responding.  
  6. CHILDREN’S PRIVACY. Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If we learn we have, we will delete it promptly. 
  7. INTERNATIONAL TRANSFERS. As a Texas-based company with potential national expansion, your information is processed in the U.S. If transferred internationally (e.g., for cloud storage), we ensure appropriate safeguards. 
  8. CHANGES TO THIS POLICY. We may update this Policy periodically. Changes will be posted on the Website with the updated date. Continued use constitutes acceptance. For material changes, we may provide notice via email or SMS.  

CONTACT US 

For questions or concerns: Abba HVAC Inc 5900 Balcones Drive, Suite 100  Austin, TX 78731  

Email: hello@abbahvac.com

Phone: (737) 210-3999  

For emergency services, call 24/7. This Policy is incorporated into our Terms of Use.

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